Last updated: 1 October 2026

Evolve (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of the personal information we collect. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant state and sector requirements, including those relating to disability and NDIS participants.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our services, visit our website, or communicate with us.

1. What Personal Information We Collect

We may collect the following types of personal information:

General Information

Name, date of birth, address, email, and phone number
Emergency contact details
Communication preferences

Health & Support Information

Relevant medical or psychosocial details
Disability- or diagnosis-related information (where required for service delivery)
NDIS plan details, funding type (self-managed or plan-managed), and goals
Case notes, support records, and progress documentation

Administrative Information

Billing and payment information
Records of communications with us (emails, phone calls, messages)

We only collect information that is necessary to provide safe, high-quality support services.

2. How We Collect Information

We may collect personal information:

Directly from you (phone, email, forms, meetings, website)
From your authorised representatives
From NDIS support coordinators, plan managers, or allied health professionals
From government or departmental agencies when you have given consent

Where reasonable and practical, we will collect information directly from you.

3. Why We Collect Personal Information

We use personal information to:

Provide psychosocial support, mentoring, and related services
Understand your needs, preferences, and goals
Develop and review support plans
Coordinate services with other providers or support networks
Manage billing, payments, and administrative processes
Meet legal, safeguarding, and reporting obligations
Improve our services and operations

We will not use your personal information for any other purpose without your consent unless required by law.

4. How We Store & Protect Your Information

We take all reasonable steps to protect your personal information from:

Unauthorised access
Misuse or interference
Loss
Modification
Disclosure

Information is stored securely in password-protected systems, encrypted files, and secure physical locations. Only authorised staff members have access to client records.

5. Disclosure of Personal Information

We may share your information with:

Support coordinators, plan managers, or allied health professionals involved in your care
Government or departmental agencies when required for safeguarding or statutory purposes
Third-party service providers necessary for business operations (e.g., secure record-keeping platforms)

We will not disclose your personal information to any other party without your explicit consent unless required by law.

6. Our Website

Enquiries and referrals sent through the form on our website are delivered to us by a third-party form service (Formspree), which processes the information on our behalf and may store it outside Australia. Please avoid including detailed medical information in the form — we’ll discuss this with you directly.

7. Access and Correction

You may request access to your personal information at any time. You may also request corrections if the information we hold is inaccurate or incomplete.

To make a request, contact us at hello@evolveccs.com.au or 0405 223 414. We will respond within a reasonable timeframe.

8. Complaints About Privacy

If you have concerns about how your personal information has been handled, you can contact us directly at hello@evolveccs.com.au or 0405 223 414.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or service practices. The most current version will always be available on our website or on request.

Contact Us

Evolve
673 Brighton Road
Seacliff SA 5049
Email: hello@evolveccs.com.au
Phone: 0405 223 414